FAQ

You set the inventory & the price, we’ll do the rest!

What is a Concierge?

In our case a concierge is someone acts as a broker between you and a potential buyer of your product.
What is Consignment?

Consignment is the process of paying for goods after it is sold and not before.
How do I reserve a closet?

Closets can only be reserved online. - Click on “CLAIM MY CLOSET” - Chose the date that works best for you - Fill out form, pay & submit
Can I reserve a closet for more than one week?

Closets are 1 week reservations. New inventory weekly encourages shoppers to come to the store more often. We do allow additional weeks in a row, however before the end of the first week we need to talk and go over your sales from the week and get help determining what would work best for you.
Who sets the price for my items?

You set your prices, we provide the tags and supplies. When you come to set up you will tag your items at the price you want. You have the chance to discount your entire closet later in the week.
What is Slash My Stash Discount days?

On Thursdays and Fridays you have the opportunity to discount your entire closet 0%, 25%, 50% or 75%. The entire closet receives the discount.
Can a share a closet with my mom, sister, daughter, friend, co-worker?

The answer in short is YES. HOWEVER, we only pay out to 1 Venmo account and do not inventory per person, but instead per closet.
What can I sell in my closet?

Anything except food and electronics. Lucky Penny Hawaii Reserves the right to pull items from your closet that does not meet our standards.
Can I use my own hangers.

Short answer is NO. Longer answer is we do not have the space to keep your hangers separated. We have promised our landlords to keep the closets uniform, we use black hangers, If you bring in your own black hangers and are ok with them being gifts with purchase, well then that’s fine. We prefer you use ours.

We want your experience with us to be a great one.

Payments Accepted

Credit Cards are accept for online purchases.

In store Cash, Credit and Venmo are accepted.

Cancellation Policy

Once a closet is reserved for a full refund you must cancel 2 days prior than your set up. A 50% refund is offered if cancellation is made 1 day prior set up. A 25% refund is offered if cancellation is made on set up day. The full cost is forfeited if you are a no show during set up time.

FAQ

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